Return & Refund Policy
Our Promise to You
At Trendy US Gifts, customer satisfaction is our priority. We understand that sometimes a purchase might not meet your expectations. This policy outlines our procedures for returns, exchanges, and refunds to ensure a straightforward experience if you need to return merchandise.
Eligibility Requirements
To qualify for a return, please ensure your return meets these criteria:
- Return requests must be submitted within 30 days of delivery
- Items must be unworn, unused, and in original condition
- All original packaging, tags, and accessories must be included
- Proof of purchase (order number or confirmation email) is required
Non-Returnable Items: Certain products cannot be returned due to hygiene and safety considerations. These items will be clearly identified on their product pages.
How to Return Your Items
If you wish to return a purchase, please follow this simple process:
- Email our support team at [email protected] with your order number and return reason
- Our team will provide a Return Authorization Number (RAN) and detailed return instructions
- Package your items securely with all original materials and include your RAN
- Ship your return to the address provided in your return instructions
We strongly recommend using a trackable shipping service for all returns to ensure your package can be monitored throughout the return journey.
Refund Processing
After receiving and inspecting your return, we will:
- Send a confirmation email acknowledging receipt of your returned items
- Notify you whether your refund request has been approved or declined
- Process approved refunds to your original payment method within 5 business days
Please note that depending on your financial institution, it may take an additional 2-10 business days for the refunded amount to appear in your account.
Exchange Options
If you prefer to exchange your purchase for a different size, color, or product:
- Follow the standard return process outlined above
- Clearly specify your exchange request when contacting our support team
- If your desired replacement is available, we’ll ship it once we receive your return
Please note that any price difference between the original and exchange items will be charged or refunded accordingly.
Resolving Refund Delays
If you haven’t received your expected refund:
- Check your bank account or credit card statement again
- Contact your credit card company to inquire about pending refunds
- Verify with your bank regarding processing times for credits
- If the above steps don’t resolve the issue, contact us at [email protected]
Damaged or Defective Products
If you receive a damaged or defective item:
- Contact us at [email protected] immediately
- Include photos of the damaged item and packaging
- Our team will promptly arrange a replacement or refund
We take quality issues seriously and will work to resolve them quickly to your satisfaction.
Shipping Cost Responsibility
- Standard returns: The customer is responsible for return shipping costs
- Returns due to our error (wrong item shipped, defective product): Trendy US Gifts will cover return shipping by providing a prepaid label or reimbursing your shipping expenses
Sale and Promotional Items
Unless otherwise specified at the time of purchase, items purchased on sale or with promotional discounts follow the same return policy as regularly priced merchandise.
Policy Updates
This Return & Refund Policy may be updated periodically. All changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy occasionally to stay informed about our practices.
Need Assistance?
Our customer service team is ready to help with any questions about returns or refunds:
Email: [email protected]
Website: www.trendyusgifts.com
We aim to respond to all inquiries within 24 hours during business days.
Thank you for shopping with Trendy US Gifts. We value your business and strive to make your shopping experience exceptional from start to finish.
