Refund and Return Policy
Introduction
Welcome to LuckyLolaMocks.com! We want you to be completely satisfied with your purchase. This Refund and Return Policy outlines our procedures for returns, exchanges, and refunds to ensure a smooth and hassle-free experience if you need to return an item.
1. Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- The return request must be made within 30 days of receiving your order.
- The item must be unused, unworn, and in its original condition.
- The item must be in its original packaging with all tags attached.
- You must provide proof of purchase (order number, receipt, or confirmation email).
Certain items cannot be returned due to hygiene and safety concerns. These non-returnable items will be clearly marked on their product pages.
2. Return Process
If you wish to return an item, please follow these steps:
- Contact our customer service team at [email protected] with your order number and reason for return.
- Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
- Package the item securely with all original packaging and include the RMA number with your return.
- Ship the return to the address provided in the return instructions.
We recommend using a trackable shipping method for all returns to ensure that your package can be traced if necessary.
3. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days. Please note that depending on your credit card company or financial institution, it may take an additional 2-10 business days for the refund to appear in your account.
4. Exchanges
If you would like to exchange an item for a different size, color, or product, please follow the return process outlined above and specify your exchange request in your communication with our customer service team. If the item you want to exchange for is available, we will ship it to you once we receive your returned item.
Please note that any price difference between the original item and the exchange item will be charged or refunded accordingly.
5. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us at [email protected] immediately with photos of the damaged item and packaging. We will work with you to resolve the issue promptly, either by sending a replacement or issuing a refund.
7. Return Shipping Costs
The customer is responsible for return shipping costs unless the return is due to our error (such as receiving an incorrect or defective item). In cases where the return is due to our error, we will provide a prepaid shipping label or reimburse your return shipping costs.
8. Sale Items
Items that are on sale can be returned following the same policy as regular-priced items unless otherwise noted on the product page or at the time of purchase.
9. Changes to This Policy
We may update our Refund and Return Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will be modified accordingly. We encourage you to review this policy periodically for any changes.
10. Contact Information
If you have any questions about our Refund and Return Policy, please contact us:
Email: [email protected]
Website: LuckyLolaMocks.com
Our customer service team is dedicated to providing excellent support and will respond to your inquiry as soon as possible.
Thank you for shopping with LuckyLolaMocks.com!
